airBaltic

Latvian aviation company airBaltic wanted to have their information flow quickly and smoothly. So, they ordered an application for smart devices developed by an external agency. It is an internal app for the flight crew to fill in mandatory reports regarding flight procedures and incidents. Before the app, the flight crew needed to fill in everything on paper and digitizing the process gave an example of how to save valuable time and money to make the process as easy as possible. 

FOB Solutions partnered with AirBaltic when the app required modifications, development, and fixes. Aver Allmere, a business developer at FOB Solutions, explains, “Our role is to consult the client on product development questions, take responsibility for delivery, and conduct testing. We are not just a service provider but a trusted partner invested in the success of AirBaltic’s operations.”

AirBaltic and FOB Solutions collaborate to define the urgency of bug fixes and feature development/improvement requests. The project is actively maintained and constantly evolving. We recently added multiple features, enhancing the app’s functionality and user experience. 

“Working and moving together for two years now, this relationship is a good symbiosis. The client knows how the system could work in their process, and we know how to write it in the code. So we work through multiple options, determining what sticks and what does not,” explained Urmas Käbi, Test Lead at FOB Solutions.

FOB Solutions’ primary goal is to deliver requested changes within a defined urgency-level time frame. For airBaltic, this has translated into digitized flight-related protocols and processes, freeing up valuable work time and significantly reducing the cost of handling paperwork.

“Transparency and mutual interest in the product are essential in a good customer relationship. We are easily reachable, and the communication has always been smooth, so it’s a great partnership,” Urmas said. 

More information: www.airbaltic.com